> For the complete documentation index, see [llms.txt](https://studioworks.gitbook.io/studioworks-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://studioworks.gitbook.io/studioworks-docs/support.md).

# Support & downloads

Find help, check purchase questions, or prepare a useful support ticket.

## What is blocking you?

| My problem                                        | Next step                                                                         |
| ------------------------------------------------- | --------------------------------------------------------------------------------- |
| I paid but cannot find the download               | [Check delivery and account](/studioworks-docs/support/download-missing.md)       |
| I purchased with the wrong account                | [Check the purchase account](/studioworks-docs/support/wrong-purchase-account.md) |
| I tried the fixes and still need help             | [Send a useful support ticket](/studioworks-docs/support/preparing-a-ticket.md)   |
| I cannot find the error log                       | [Find and redact logs](/studioworks-docs/support/finding-logs.md)                 |
| I have another purchase or compatibility question | [Purchase & download FAQ](/studioworks-docs/support/purchase-download-faq.md)     |

## Contact StudioWorks

Use the support process in the [official StudioWorks Discord](https://discord.gg/UmqU67rp4v). Keep tests and follow-up questions in one ticket.

Include your product version, exact symptom, first error and the checks you tried. Share order references privately. Never send secret license keys, passwords or complete paid packages publicly.

[StudioWorks Store](https://tebex.studio-works.net/)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://studioworks.gitbook.io/studioworks-docs/support.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.